Safety tips

Most people on Zoro are genuine buyers and sellers. A few simple habits will help you avoid the rare bad experience.

Meeting in person

• Meet in a busy public place during the day, such as a mall or a café. Avoid isolated places.
• Bring a friend or family member if you can, and tell someone where you are going.
• For valuable items, consider meeting near a bank or a police station.

Paying and getting paid

• Inspect the item carefully before you pay, and make sure it works.
• Never pay a deposit or transfer money in advance to someone you have not met, whether for a car, a rental, a pet or anything else.
• Be careful with offers that seem too good to be true. They usually are.
• Sellers: confirm that the money has actually arrived in your account before you hand over the item. Fake payment screenshots and fake bank messages are common.
• Be wary of anyone who offers to send a courier or a "shipping agent" to collect payment or the item, or who asks you to pay a fee to receive money.

Cars and property

• For cars, check the registration card (Mulkiya) and that the seller's name matches their ID. Ask for the service history and consider an independent inspection.
• For property, check the title deed or tenancy documents, the property permit number, and that you are dealing with the owner or a licensed agent. Never pay before seeing the property and checking the paperwork.

Keep it on Zoro

• Keep your conversations in Zoro chat. Scammers often try to move you to other apps quickly.
• Do not share personal documents, bank details or card numbers in chat.

Zoro will never ask you for

• your password
• verification codes we send to your email
• payment to "unlock", "release" or "verify" an ad, a buyer or a payment

If anyone claiming to be from Zoro asks for these, it is a scam.

If something feels wrong

Trust your instincts and stop the conversation. Use Report on the ad, and block the user so they can no longer message you. Our moderators aim to review reports within 24 hours. If you have lost money or feel in danger, contact the police straight away. You can also email us at hello@zoro.ae.